Support

What we help with

We help with joining a game by code or QR code and with location or photo-upload problems during tasks. Organizers get help with managing games and rounds, and anyone can ask us to delete their data.

Contact

Michal Meruňka, Company ID (IČO) 75268183
info@qpedition.com

More information:

• Privacy policy
• Terms of use
• Data deletion

Frequently asked questions

I have no signal. What happens to my answer?

The app survives a loss of signal — your answer or photo is stored on the phone and sent automatically once you're back online. The game keeps going; there's nothing to repeat.

My location isn't working, and the task won't unlock.

Some tasks unlock only once you're on site — check that the app has location permission and that you're physically at the task's location. If GPS still doesn't work, there may be a fallback code on site (a sign or QR code) that you can enter by hand.

How do I leave a game?

In the app, open the round menu and choose Leave game. You can rejoin any time with the same code or QR you used to join.

How do I delete my admin account?

In the app, open Admin → My account → Delete account. The account is deleted immediately and permanently, including your games. For the full steps, see Data deletion.

The code or QR doesn't work and I can't join the game.

Check that the code has exactly 6 characters. You can join a round that's still "ready" — the tasks appear once it starts. You can no longer join a round that's already "finished". If the problem continues, contact the game's organizer.